We'd Love to Hear From You!

At Bayberry Hill, we value our customers and want to make the ordering process as easy as possible. That’s why we’re dedicated to giving you quality service from real humans.

Ready to Order?

First Time Customers

Give us a call to set up your first delivery.

978-597-3204

Returning Customers

Check out our new billing service below.

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FAQ

We deliver spring water and install our water coolers across Central Massachusetts and Southern New Hampshire.

Give us a call to see if we cover your town or city.

To set up a delivery with us, please give us a call at:

978-597-3204. 

We currently offer monthly automatic deliveries of spring water and cooler rentals. 

For more information about our services and the type of water coolers we offer, check out our water services & delivery page.

We’re a small team and we’ve found over the years that calling is the easiest way to set up that first delivery.

Rather than rely on forms where there’s a possibility for miscommunication, our first phone call with you allows us to create a delivery experience that works for you, on your schedule.

It also allows you to get to know us personally, so you’ll have an idea of who’s delivering your water.

We are excited to introduce to you our customer centric billing platform!

This is where you can manage your payments and track historical deliveries. All you need to do to access it is creating an account at: http://bhwtr.com/account/.

The system allows you to manage all your payments without needing to contact us to double check on your orders, saving you even more time.

First Time Users: For your first log on you will first need your customer ID #, and your billing zipcode.

This information will be emailed to you at the end of the month following your first delivery.

Once you enter this into our system it will ask you to create your own username and password – this username and password will be what you use to log onto the platform in the future.

If you are checking for your invoice and wonder why you can’t find it, it may be because we haven’t processed it yet. All order processes take place at the end of each month.

Existing Users: You can log onto the billing service with the username and password you created when you made your account.

If you find yourself having any issues, please give us a call!

Your customer ID # is shown on your monthly invoice.

We typically process all of our deliveries for the previous month at the end of the current month/beginning of the following month. Regardless of if you have four deliveries a month or only one!

Your monthly invoice is sent via email.

If you are checking for your invoice or wonder why it is not there, it may be because we haven’t processed it yet.

We know plastic is the worst, but it’s one of the few materials that are cost effective and durable enough to withstand the demands placed on the bottles during delivery.

After one of our bottles has reached its useful life we bring it ourselves to a recycling plant that reprocesses them.

Contact Us

978-579-3204

HOURS OF OPERATION

MON-FRI: 9:00a – 4:00p

SAT-SUN: CLOSED

About The Company

Founded as Bayberry Hill Spring Water in 1996 by Thomas and Anne Allen, the company began humbly in the Allens’ garage. With 5‑gallon reusable jugs loaded into the back of their car, they delivered fresh spring water to homes and businesses across north‑central Massachusetts. Word spread quickly, and the company grew one loyal customer at a time.

Nearly three decades later, that small family operation has become a fleet of delivery trucks serving communities across New England. After 29 years of local ownership and dedication to clean water and exceptional service, the torch passed to Brandon, owner of Vermont Valley Spring Water.

Brandon spent 15 years as a master mechanic before following his passion for community-focused service and small business ownership. Today, he leads the company with the same values it was founded on: reliability, honesty, and a commitment to delivering safe, great‑tasting water.

We believe that, together with our customers across north‑central Massachusetts and southern New Hampshire, we can contribute to the global movement to ensure every person has access to clean and safe drinking water.